Last updated: January 3, 2026
1. Introduction
This Refunds & Cancellation Policy applies to LoftyBloom Marketing, operated by LoftyBloom (“we,” “us,” or “our”).
It explains how cancellations and refunds are handled for our digital marketing services.
By purchasing or using our services, you agree to this policy.
2. Business Information
Business Name: LoftyBloom
Website Name: LoftyBloom Marketing
Email: [email protected]
Address: 2788 rue d’Obenrai
3. Nature of Services
LoftyBloom provides digital services, including but not limited to:
- Marketing strategy
- Paid advertising management
- Consulting
- Analytics and optimization services
Because these services involve time, expertise, and work already performed, refunds are handled differently than physical products.
4. Cancellation Policy
4.1 How to Cancel
To cancel a service, clients must:
- Send a written cancellation request to
📧 [email protected] - Include:
- Full name or business name
- Service purchased
- Requested cancellation date
Cancellations are not valid unless confirmed in writing by LoftyBloom.
4.2 Notice Period
Unless otherwise stated in a signed agreement or proposal:
- Ongoing / monthly services:
- Require 30 days’ written notice before the next billing cycle
- Project-based services:
- May be cancelled only before work has commenced (see Section 5)
Services remain active, and fees remain due, during the notice period.
5. Refund Policy
5.1 General Refund Rule
Because LoftyBloom provides digital and custom services, we do not guarantee refunds after work has commenced.
LoftyBloom considers refund requests only under the conditions outlined below
5.2 Eligible Refund Scenarios
A refund may be issued if:
- The client purchased the service, and LoftyBloom has not yet begun any work.
- The client submits a written cancellation request within 48 hours of purchase.
- No onboarding, setup, research, or account access has occurred
If approved, refunds are processed to the original payment method.
5.3 Non-Refundable Situations
Refunds will not be issued if:
- Work has already started (including onboarding, strategy, setup, or research)
- Advertising accounts or tools have been accessed
- Deliverables have been partially or fully provided
- Delays may occur when the client does not provide required information or approvals in a timely manner.
- Marketing results may vary, and LoftyBloom does not guarantee specific outcomes or performance results.
5.4 Advertising Spend
All advertising spend paid to third-party platforms (e.g., Meta, Google) is:
- Non-refundable
- Paid directly to the platform
- Not controlled by LoftyBloom
LoftyBloom’s management fees are separate from ad spend.
6. Fees & Costs
- Setup fees, onboarding fees, and strategy fees are non-refundable
- Monthly retainers cover time, expertise, and ongoing management
- Any outstanding balance remains due at the time of cancellation
7. Service-Specific Requirements
To remain eligible for services and fair consideration:
- Clients must provide timely access, approvals, and materials
- Failure to cooperate may impact performance but does not qualify for a refund
- Pausing or delaying a service does not stop billing unless agreed in writing
8. Refund Processing Time
If a refund is approved:
- Processing time: 5–10 business days
- LoftyBloom processes refunds using the original payment method.
- Processing times may vary depending on the payment provider
9. Chargebacks & Disputes
Clients agree to:
- Contact LoftyBloom first to resolve any billing concerns
- Avoid initiating chargebacks without written communication
Unresolved chargebacks may result in immediate service termination and account suspension.
10. Policy Updates
We reserve the right to modify this Refunds & Cancellation Policy at any time.
Updates will be posted on this page with a revised “Last updated” date.
11. Contact Information
For cancellations, refund requests, or questions, contact:
LoftyBloom
📧 Email: [email protected]
📍 Address: 2788 rue d’Obenrai